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Contact Information
Client Request Form
Current Client Feedback Survey
Section I: Service
(1) How did our consultant service you?
Installation
Training
Data Repair
Needs Analysis
Product Demo
Other
(2) If you were to evaluate how satisfied you were with the service and support you received from our consultant, how would you rate him/her on a scale of one to seven, where seven is "very satisfied" and one is "not satisfied at all"?
One
Two
Three
Four
Five
Six
Seven
b).
(Only if your answer was between one and three)
Please explain why you were unsatisfied with the service provided.
c).
(Only if your answer was between five and seven)
Please comment so we may continue this practice.
d).
(Only if your answer was between five and seven)
Would you be interested in being a satisfied customer reference in our marketing materials? (example: newsletter, web page)
i) Yes
ii) No
e). Can I fax you our client comment sheet?
i) Yes
ii) No
f).
(Only if your answer was four)
Was there any reason why you were neither satisfied, nor dissatisfied with our consultants visit?
g). You've probably seen our quarterly newsletter and other marketing materials - is there anything else you would like to be receiving from us on a regular basis?
i) Yes
ii) No
Section II: Product
(3) What accounting software package are you currently using?
ACCPAC for Windows
ACCPAC Plus
Simply Accounting
M.Y.O.B.
Other
b). How long have you been using this product?
One to three years
Four to six years
Longer than six years
c).
(If you answered one to three years)
Is it providing the features and functionality you need to effectively manage your business?
i) Yes
ii) No
d).
(If you answered greater than three years)
Why have you chosen to stay with ACCPAC for so long? Are there certain features and functionality that have prompted you to continue to use this product?
e). Is there anything you would like to see in an accounting software package to improve its performance?
(4) Would you like information sent to you on other accounting packages we service (example: ACCPAC for Windows)
i) Yes
ii) No
If 'Yes" please list:
(5) Would you be interested in joining a local User Group to discuss your experience with other ACCPAC users and to learn about new ACCPAC features and products?
i) Yes
ii) No
Current Client Information
Company Name
Contact Name
Consultants Name
Email